G102 Privacy Policy — Protecting Our Users' Information
This Privacy Policy describes how g102 collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register or use g102 services, we collect certain information to ensure the platform runs smoothly and securely. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and the password you provide during registration. This information is required to verify your identity and enable access to your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information helps us optimise the platform experience for your device, including mobile access.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we maintain transaction records including payment method used, amount, date, and transaction status. We do not store credit or debit card details directly — payment processing is handled through secure third-party payment processors.
Platform Usage Data
We record usage activity such as games played, betting markets selected, session duration, and in-platform actions. This data is used to improve our services and detect any suspicious activity.
2. How We Use Your Information
G102 uses the information collected for lawful and transparent purposes. The following are the primary reasons we use your data:
- Verifying user identity and ensuring account security.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Providing responsive and accurate customer support.
- Sending important notifications related to your account, transactions, and platform updates.
- To meet Malaysian legal and regulatory compliance requirements.
- Detecting and preventing fraud, money laundering, or platform abuse.
- Improving service quality based on usage patterns and user feedback.
G102 will not use your information for third-party marketing purposes without your prior consent.
3. Cookies & Activity Tracking
The g102 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our website.
We use several types of cookies:
- Session Cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your personal settings such as language and display preferences for a more convenient experience next time.
- Analytics Cookies: Helps us understand how users interact with the platform for service improvement purposes.
You can configure your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the g102 platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal user data is stored on servers protected with SSL encryption and multi-layered security measures. g102 restricts access to user data strictly to staff who require it to perform their service functions. Passwords are stored in hashed form and cannot be read, even by our own employees.
Your data is retained for as long as your account is active or as required to meet legal and operational obligations. After account closure, we may retain certain transaction records for a period prescribed by Malaysian law.
Sharing with Third Parties
G102 does not sell or rent users' personal information to third parties. However, we may share necessary information with licensed payment processors, identity verification services, or Malaysian government authorities when required by law. All third parties involved in processing our data are bound by strict confidentiality agreements.
5. User Rights Over Personal Data
As a g102 user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal requirements and contractual obligations.
- Right to Object: You have the right to object to the processing of your information for direct marketing purposes or in other circumstances permitted by law.
To exercise any of the rights above, please contact the g102 support team via email at [email protected]. Your request will be processed within a reasonable timeframe in accordance with Malaysia's data protection laws.
6. Policy Changes & How to Contact Us
G102 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices or legal requirements. The latest version of this policy will always be available on this page. We encourage you to review this page periodically.
For significant changes, we will notify users via email or in-platform notification before the changes take effect. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via:
- Email: [email protected]
- Help Section: FAQ covers answers to common questions about privacy and account security.
We are committed to responding to all privacy-related enquiries in a timely manner and with full respect for our users' interests.
Still Have Questions About Your Privacy?
Check our FAQ section or create an account to get full access to the secure and protected g102 platform.