G102 Responsible Gaming — Play Smart, Stay Balanced
G102 believes online entertainment should be a fun and controlled experience. This page provides guides, information, and self-exclusion tools to help you play responsibly.
G102's Commitment to Responsible Gaming
At g102, we take responsible gaming seriously. Our platform is designed not just to entertain, but to ensure every user in Malaysia can enjoy a safe and controlled gaming experience.
We know that for most users, gaming is an enjoyable leisure activity. However, for some individuals it can become a hard-to-control habit. That is why g102 offers a range of tools and resources to help you stay in control of your own gaming experience.
Our core principles: Gaming should be for entertainment, not a way to solve financial or emotional problems. If you find that gaming is starting to affect your daily life, we encourage you to take proactive steps by using the self-control tools we have available.
Recognise the Signs of Risky Behaviour
Identifying a problem early is the first important step. Here are some signs that your gaming habits may need attention:
You play longer than planned and find it hard to stop even when you have decided to.
You are borrowing money, dipping into daily expenses, or skipping bills just to keep playing.
Family members or close friends have started to complain about the time and money you spend on gaming.
You are using gaming as a way to escape stress, anxiety, or emotional problems.
How to Set the Right Time Limits and Budget
One of the most effective ways to maintain a healthy gaming experience is to set clear limits before you start. g102 encourages all users to practise the following habits:
- Set a daily or weekly budget for gaming and stick to it. Decide how much in Malaysian Ringgit (RM) you are comfortable spending on entertainment, and do not exceed that amount.
- Set a time limit before starting your session. Use a timer or alarm as a reminder so you don't lose track of time without realising.
- Do not chase your losses. Once you have reached your budget limit, stop playing. Trying to "chase" losses often leads to even bigger ones.
- Plan other activities outside of gaming time — sports, hobbies, quality time with family — so that gaming stays a small part of your life, not the whole of it.
Remember: winnings are never guaranteed in any game. Every Ringgit (RM) you spend on gaming should be treated as a cost of entertainment, not an investment.
Available Self-Control Tools
G102 offers several self-control options for users who want to better manage their gaming experience. You can reach our support team at [email protected] to activate any of the following features:
Set a maximum daily, weekly, or monthly deposit limit to keep your spending in check.
Take a temporary break from the platform for a period of your choosing — from a few days to several weeks.
If you need a longer break, you can apply for self-exclusion for an extended period to help restore balance.
All self-control requests will be processed promptly and in strict confidence. We will not judge your decision — on the contrary, we fully support you in taking this responsible step.
Minor Protection
G102 has a strict policy that this platform is intended for users aged 18 years and above only. We take the protection of children and young people seriously and have put measures in place to prevent their access to the platform.
Parents and guardians are encouraged to use parental control software on devices shared with children. If you suspect someone under 18 is accessing the g102 platform, please report it to us via our support email immediately.
Any account suspected of belonging to an underage individual will be investigated immediately and terminated if confirmed. We have zero tolerance on this matter in order to protect vulnerable users.
Life Balance and Professional Support
Healthy gaming starts with a balanced life. g102 encourages all users to keep the right priorities in check — your health, family, work, and relationships should always come before online entertainment.
If you or someone you know is struggling to control their gaming habits, do not wait until things get worse. Seeking help is a sign of strength, not weakness. There are professional support resources available in Malaysia, including licensed mental health counsellors and behavioural addiction recovery organisations.
You can also reach the g102 support team at [email protected] — we can help you activate self-control settings, provide support information, or simply listen to your concerns without any judgement.
Remember: gaming should bring you joy. When it starts causing stress or unhappiness, it is time to take a step back and seek help. g102 is with you every step of the way.
Need Help or More Information?
Check our FAQ section, or log in to your account to access self-control settings. The g102 support team is ready to help.